Returns & Exchanges

At Justmylook, we want you to be completely satisfied with your beauty purchase, which is why we offer a straightforward 30-day return policy for any unopened and unused products. Please ensure all items remain in their original packaging with security seals intact to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your products in their original box to prevent damage during transit, ensuring all promotional gifts are included if returning a full order.

3

Ship the Parcel

Print your prepaid shipping label from the portal and drop off your package at any authorized carrier location, keeping your tracking receipt for reference.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund back to your original payment method within 5-7 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing