Frequently Asked Questions

Everything you need to know about your beauty orders

How long does delivery take?

Standard delivery typically takes 2-3 working days. We also offer next-day delivery options if you place your order before our daily cutoff time.

Are all your products genuine?

Yes, we are an authorized retailer for all the brands we stock. Every product is sourced directly from the manufacturer or their official distributors.

What is your return policy?

We offer a 14-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or tested.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Klarna, and Clearpay.

Do you ship internationally?

Currently, we primarily ship within the UK. Please check our shipping page for the most up-to-date list of international destinations and associated shipping costs.